Open Today Sales: 9 AM-8 PMOpen Today Service: 7 AM-7 PM
Location
1127 Santa Monica Blvd, Santa Monica, CA 90401
Location
1127 Santa Monica Blvd, Santa Monica, CA 90401
Best BMW service advisor in LA! Caesar Pleitez at SM BMW is awesome. He really cares about you and your vehicle. This has not been my experience at two other dealers since I brought my X5 here from Cleveland in 2022. The service department at Classic BMW in Cleveland is excellent and aligns with the brand. I have used 2 other BMW dealers in LA and service was not close to Classic until I found Caesar. If you want a real service advisor who looks out for the customer try Santa Monica BMW and definitely ask for Caesar. Thanks for all the ... Read More Full review text opened.DealerRater - Mar 1, 2026
Best BMW service advisor in LA! Caesar Pleitez at SM BMW is awesome. He really cares about you and your vehicle. This has not been my experience at two other dealers since I brought my X5 here from Cleveland in 2022. The service department at Classic BMW in Cleveland is excellent and aligns with the brand. I have used 2 other BMW dealers in LA and service was not close to Classic until I found Caesar. If you want a real service advisor who looks out for the customer try Santa Monica BMW and definitely ask for Caesar. Thanks for all the help Caesar really appreciate it!
It’s really the only dealership close to me so it’s not like I have a choice. Aside from the relentless upselling attempts on my wife, the service was okay. I’d like for them to have reset the service light though. Now I have to go back to get that done.
As always great service by Chris Miller at SMBMW. Always prompt and.communicates. If there are issues or everything goes as expected
Disorganized, employees not properly trained so each will give you conflicting information. Dealer will be randomly closed, sales team turnover is crazy, just a total disaster
Salvador, Crystal and team were great to work with. They kept me updated as the mechanics
The Santa Monica BMW customer service/ service advisors are the best I’ve encountered. I’ve had 8 BMW’s going back 30 years and have been to other shops. This one is another level of outstanding service. Quick and efficient
Have to take in my car for the same issue several times because they can’t recreate it. They came up with a nonsense excuse for something they didn’t know how to fix. Also, this is the second time they didn’t wash my car or vacuum the inside. The service here isn’t very good. It’s declined significantly over the years. I’m not even going to get into the more serious issues I’ve had with them which were very serious.
Great team. Great team great team. Good communication. Cheerful. Helped remind me of warranty benefits
Christopher was very nice and professional and the service assistants were excellent. The only hitch was waiting for your car when picking up.
The dealership is well staffed and clean. I anticipated a fairly sizable bill, but my actual invoice was twice what I thought it would be.
Cesar Pleitez is an exceptional service advisor. He does a great job representing the Santa Monica BMW service department.
Chris is great service advisor. Always great communication and service minded. Very happy to SMBMW.
The service team, especially Cesar Pleitez, were very helpful, accommodating, professional and informative, as usual.
Did not address my concerns and difficult to contact. I had to follow up many times
Always in great hands with Chris Myers! That’s why I choose Santa Monica BMW. Top notch service!
Great team that provide incredible service constantly. Truly first class experience with this group. 5 star
January 1, 2026
To: The Management of Santa Monica BMW
Attention: Service Department Leadership
I am writing to formally commend the exceptional service I received during my recent visit to Santa Monica BMW on January 15, 2025. My history with BMW is extensive; prior to my current vehicle, I owned a 1996 Z3 purchased in Orange County. Before making the switch to BMW, I primarily drove Fords, and I must say—what a difference. There is simply no comparison in terms of quality and experience.
Since purchasing my 2011 BMW Z4 from your dealership in October 2011, I have remained a loyal customer. While my original service ... Read More Full review text opened.DealerRater - Jan 1, 2026
January 1, 2026
To: The Management of Santa Monica BMW
Attention: Service Department Leadership
I am writing to formally commend the exceptional service I received during my recent visit to Santa Monica BMW on January 15, 2025. My history with BMW is extensive; prior to my current vehicle, I owned a 1996 Z3 purchased in Orange County. Before making the switch to BMW, I primarily drove Fords, and I must say—what a difference. There is simply no comparison in terms of quality and experience.
Since purchasing my 2011 BMW Z4 from your dealership in October 2011, I have remained a loyal customer. While my original service representative, Rey Silva, is no longer with the dealership, I have had the pleasure of working with both of your service managers over the years. I want to briefly mention Danny Garcia, who has always done a wonderful job when I have worked with him in the past. However, on this particular visit, I worked primarily with your other service manager, Cesar Cueve.
I also want to extend my sincere thanks to my current service advisor, Chris Myers. It is always a pleasure to see Chris; his ever-changing hair color adds a wonderful touch of personality to the experience, but it is his consistent expertise and years of service that have earned my trust.
The primary focus of this visit was a concern regarding the Footwell Module (FRM) extended warranty. With the 15-year coverage nearing its end in October 2026, I was understandably anxious about the long-term integrity of the module. I want to specifically thank Cesar for the way he handled this situation. While he remained diligent in adhering to company policy, he took my concerns seriously and truly listened to my perspective. We reached a mutual agreement to perform a comprehensive warranty-level inspection, which confirmed the FRM is communicating perfectly and requires no repairs.
What truly sets Cesar apart—and what I appreciate most—is his accessibility and communication. In an industry where it is far too easy for management to avoid difficult conversations, Cesar never hides. He is incredibly prompt in returning emails and never ignores a message. Even when we might disagree or have different points of view on a policy, he remains engaged and responds directly rather than leaving things unaddressed. That level of transparency and responsiveness is rare and makes him a tremendous asset to your team.
Additionally, the service team was exceptionally thorough in repairing my windshield washer system—replacing the pump and strainer and cleaning the reservoir—as well as performing a brake fluid flush. Everything is working perfectly, and it is a pleasure to have a fully functional vehicle again.
It is because of professionals like Cesar, Danny, and Chris that I have remained a dedicated Santa Monica BMW client for over fourteen years. I highly recommend your service department to anyone who values integrity and excellent communication.
Best regards,
J Marshall Schoonover
phenomenal dealership, great communication follow-up. large inventory and amazing employees. They always provide top drawer service!
Excellent very genuine service from everyone… no need to be repeating- everything was done well…
I have given Santa Monica BMW multiple chances over the years, and unfortunately the experience has been consistently disappointing. Almost every time I bring my car in for a routine service, I end up leaving with a new issue that wasn’t there before.
My most recent visit was for something as simple as an oil change. When they returned my car, the Check Engine Light was on with a message telling me to “immediately proceed to the nearest BMW Service Center”—which was literally where I was still parked. The problem turned out to be something they caused during ... Read More Full review text opened.DealerRater - Dec 31, 2025
I have given Santa Monica BMW multiple chances over the years, and unfortunately the experience has been consistently disappointing. Almost every time I bring my car in for a routine service, I end up leaving with a new issue that wasn’t there before.
My most recent visit was for something as simple as an oil change. When they returned my car, the Check Engine Light was on with a message telling me to “immediately proceed to the nearest BMW Service Center”—which was literally where I was still parked. The problem turned out to be something they caused during the oil change itself. Instead of catching and fixing it before handing the car back, they tried to send me home in a vehicle that was actively flagging a service-critical error.
A service center should give you confidence that your car is being cared for, not create new problems you didn’t arrive with. Unfortunately, that hasn’t been my experience here at Santa Monica BMW.
I went in for a service recall. I arrived early for my appointment. At first, they coldly told me I had to leave the car all day. This was my first time here because I moved into the area. This is my only transportation and I'm a disabled Veteran. I then spoke to someone else, and she referred me to Chris. I told him I had to wait. He said he would see what he could do. I then went to your rather small waiting space without the amenities I had at my prior dealership (Century West in Alhambra). ... Read More Full review text opened.DealerRater - Dec 29, 2025
I went in for a service recall. I arrived early for my appointment. At first, they coldly told me I had to leave the car all day. This was my first time here because I moved into the area. This is my only transportation and I'm a disabled Veteran. I then spoke to someone else, and she referred me to Chris. I told him I had to wait. He said he would see what he could do. I then went to your rather small waiting space without the amenities I had at my prior dealership (Century West in Alhambra). Not feeling to good so far and was thinking about your many negative reviews. While there I visited the service department where I made several purchases. They were helpful. I waited less than an hour until my car was ready. I commend Chris for helping me out and the lady that gave me my paperwork was really great. I forgot her name, but it was something unusual. I haven't decided if yours will be my new dealership. You need to improve your scheduling process as I expected to be serviced right away as I made an appointment.
The intake person was on time and ready to work with me when I arrived. The Uber set up was really easy and the work time was efficient
The stuff is attentive. The service is fast and efficient. They have great communication and my car is always ready and clean when I pick it up
This is the 7th car Ive bought form this amazing dealership. The customer service, efficiency , cleanliness and overall vibe is exceptional. They have always made any transaction there be seamless and you feel like a valued customer l
Went in for simple upkeep - service was good. Ceasar is always very nice and easy to work with.
Great service I can always get an appointment and loaner. They are so accommodating always
After two failed attempts to find slow coolant leak at two other different shops, decided to bring the cat here despite the steep price for diagnosis hoping at least the official BMW service can find it. Mentioned to the service advisor my thoughts and some areas where I noticed the signs of leak but he didn't pay attention to it.
So at my first visit technician blew the expansion tank with extra pressure saying that the problem was there (despite I never saw any single trace of coolant around it but saw in the other areas). Their estimate was... $1300!!! ... Read More Full review text opened.DealerRater - Dec 24, 2025
After two failed attempts to find slow coolant leak at two other different shops, decided to bring the cat here despite the steep price for diagnosis hoping at least the official BMW service can find it. Mentioned to the service advisor my thoughts and some areas where I noticed the signs of leak but he didn't pay attention to it.
So at my first visit technician blew the expansion tank with extra pressure saying that the problem was there (despite I never saw any single trace of coolant around it but saw in the other areas). Their estimate was... $1300!!! For expansion tank replacement! 3.5 hours! Lol. I took the car, replaced the tank by myself (despite I did it first time after watching videos on YT, it took me 40 minutes including bleeding), issue didn't go away - same slow leak. Brought the car second time. This time they at least lifted the car, took off the bottom cover and checked everything. On video technician clearly stated that "there was no active leak", they cleaned everything, bled the system again and suggest to keep an eye on it. Took the car back again. Started checking every morning, without and with engine running and finally found it, Replaced flat o-ring and... no leak anymore.
They of course refused to refund. Basically I did their job which I paid $250 by myself.
Don't go there for service! Save your money and time. Their technicians not better than any other in non-authorised shops. Just find a good mechanic.
Friendly lease of new vehicle and return of leased vehicle especially by owner Helpful salesman and financial assistance manager
Chris explained everything thoroughly & everyone was helpful! I will bring my BMW here for service again!
I worked with Alex, great experience. Kept me in the loop with what is happening the entire time.
I didn't have to wait to see the representative and my car was done on tome
I took my X6 vehicle in for servicing at SM BMW before a road trip and. 100 miles later on the road trip, the engine light came on again. I took the X6 to another BMW servicing center and I was told that the cabin air filters should not have been replaced but rather the air filter, which has never been replaced,, should have been replaced and it hadn't been replaced as it was extremely dirty and filthy— choking the engine due to filth—which in turn triggered the check engine light. SM BMW did this full point check but ... Read More Full review text opened.DealerRater - Dec 18, 2025
I took my X6 vehicle in for servicing at SM BMW before a road trip and. 100 miles later on the road trip, the engine light came on again. I took the X6 to another BMW servicing center and I was told that the cabin air filters should not have been replaced but rather the air filter, which has never been replaced,, should have been replaced and it hadn't been replaced as it was extremely dirty and filthy— choking the engine due to filth—which in turn triggered the check engine light. SM BMW did this full point check but what was the point since it didn’t see something simple as an air filter being extremely filthy and needed to be replace? At Jiffy Lube, one of the first things that they check is the air filter. I would have been better off going to Jiffy Lube and saved a lot of money and gotten better service for my X6. I suggest going to another BMW servicing center or Jiffy Lube for your BMW servicing!
Santa Monica BMW has always been a very nice place to do business; I've leased and purchased a few vehicles here; everyone is professional and helpful. The folks in the service department are excellent, specially Ceasar whom has been my service advisor for years. Great Job!
Great service, but pricing is out of the roof. The hourly rate is $400+ per hours, which is more than hiring an engineer.
Cristal was amazing!! Helped me get my car fixed quickly and was communicative about the car’s progress.
Overall okay experience. The service was fast and I appreciate they provided uber rides to and from the service center - however it was impossible to get a hold of the service technician to explain their recommended fixes for my vehicle. No one answered their phones, everything was done through automated emails / texts.
Excellent service. I had a flat on my run flat tire. I called at 7 am to find out if they had the particular tire in stock. They did. I brought the car into service and an hour later I had the new tire. The service department technician even sent me a video of the underside of my SUV with a commentary. I was impressed.
No communication. Difficult to get status report. Phone lines going to voice mails with no cll bcks
The service department was on time and professional. They staff were nice and helpful and answered all the questions.
The dealership has streamlined everything....so easy to make an appointment, drop of, pick up, give client a loaner, get Uber..... everything absolutely done efficiently and perfectly. Cesar and Edgar were great.
Great customer service from Cesar and Edwin. Service department team greeting when you pull in is excellent.
My visit to the service dept. was a very easy, smooth process and extremely thorought, thanks.
I was very disappointed that when I dropped my car off they gave me an Uber credit to go back home. When I picked up my car from its warranty work there was a $15 charge for the Uber. Had that been explained to me ahead of time I would’ve used my own Uber account and gone for less than $15, they did promptly refund the money but it’s a bad business practice and indicative of a level of disregard that does not correlate with the cost of a BMW. I was also told to wait 15-20 minutes for them ... Read More Full review text opened.DealerRater - Dec 11, 2025
I was very disappointed that when I dropped my car off they gave me an Uber credit to go back home. When I picked up my car from its warranty work there was a $15 charge for the Uber. Had that been explained to me ahead of time I would’ve used my own Uber account and gone for less than $15, they did promptly refund the money but it’s a bad business practice and indicative of a level of disregard that does not correlate with the cost of a BMW. I was also told to wait 15-20 minutes for them to bring my car around because it was being washed and I did wait 10 minutes. My car had been parked under a tree and was completely unwashed, Beverly Hills BMW is right down the street, I will try them next time I need warranty work, which is hopefully never.
The dealership has streamlined everything....so easy to make an appointment, drop of, pick up, give client a loaner, get Uber..... everything absolutely done efficiently and perfectly. As usual Chris was great !
Friendly intake on the car. I love that they send me a video from the technician with car diagnosis.
Charging $2200 for a job that any other BMW specialist mechanic is charging $900 for. Paid $275 for this service center to open my hood and see the charge pipe was broken…waste of time and money. Also called ahead of time for them to get my car ready for me to pick up - they didn’t do anything. Got there and still had to wait for them to find my car. Shuffle cars around and bring it to me….would not recommend anyone come here.
Vehicle was not washed. Annoying. Vehicle had to be held for 4 days to fix coolant line… which is fine but they had plenty of time to wash it. Just annoying
Service a little slow but friendly. Car returned very clean. Information on additional work supplied. Labor costs expensive.
It’s been easy to schedule appointments and bring car for service at this location. When it comes to regular maintenance, everything has been done well and within reasonable time frame. There is also an option for use BMW-provided Uber rides for customers after the car drop off (not sure about the radius since I haven’t used it myself). Staff has been always very friendly so combined with good quality work I’d recommend this service center location
I did not feel that BMW accurately communicated. What was going on with my car with me. They charged an exorbitant price for the repairs from allegedly a pothole. They held my car for a long time and I had to push for it to get released after they had received the insurance money. They gave me my car back after 3 weeks full of dirt encrusted in the seats. The only good thing was that I got a rental car.
Chris is the best! Reliable, honest and friendly! Would not go anywhere else. Very satisfied!
Service center was okay. It wasn’t as welcoming and informational as other centers that I have been to but it wasn’t awful.
Wonderful Dealership. Always on time with service appointments and easy scheduling. Car is returned cleaned and happy
Great professional service and customer service I enjoyed the atmosphere and pleasant and nice staff.
the people you first meet are amazing and so is the car rental person, Edwin, was amazing but not the rest; the person you take the key to refers you to the bmw app, the service - I hope they worked on the recall and changed the oil, but as soon as I left the windshield build was out, so what's the point of visiting the center?
The service was done very quickly and it all went very smoothly. It was a pleasure.
Caesar is extremely helpful. He surpasses his projections. I have stopped by several times this year, & have found everyone there to be extremely helpful.
Hi, my dealer David was a pro all the way through the process. I really appreciate his professionalism.
Caesar and the team were great. Everything was smooth and on time and the young gentlemen that handled my loaner had great service.
Greedy money hungry . Said I a rated the loaner rim. Something that can be buffed out charges me $150 to fix after already making $8,000 on my repairs. Never buying a bmw again
No pressure or hard sell tactics They helped me make the right choice and gave me a very good deal
Suza and Cristal were amazing. Convenience was remarkable. Everything was superb. Very hapy with all.
It was a very good and professional experience. Chris is always clear and on the money with regard to my car and what it needed.
Cesar my service provider was amazing! I will continue to come back to BMW for my service and maintenance needs because of him.
came on emergency tire blow out near closing- they got the tire, fixed it even though near closing, and were nothing but great. Chris Myers made this scary experience calm and handled it for me. All the employees I dealt with were very supportive. I really appreciate this place
This is my first time at this service center and the service was fair at best. Nothing exceptional. When I told the technician there was an issue with message on the screen, he said I would have to schedule a separate time to come back and then when I picked up my car, the tire sensors still didn't work.
This time around, BMW help me with a loaner when the rental I received was awful. The service center was much better than BMW National, who was awful.
Great service knowledgeable and no hassle survey needing 15 words not rated that well humph
Everything here is great, but really disappointed that customers have to pay for their rideshare ride after dropping off and picking up their cars. We are paying for luxury cars and luxury service, and this doesn't cut it.
Would like more communication from the service department. They were out of the office and didn’t return my call that day
Very helpful and very efficient. Everything went as smooth as it could possibly go. Very easy.
Vastly improved. you can tell that they have invested time and energy into streamlining their service business with a focus on customer service. Frankly, I used to hate bringing my car here --- but it was the closest shop. That said, I will happily go back ... they def invested time and resources into making customer service on the service dept a big priority. Top tier.
Poor recording keeping wasted my time as I had to triage between two different service locations to prove that I had a prepaid maintenance package through BMW. Upon pickup, my service was priced 2x over what I was quoted. The disorganization, and seemingly fraudulent behavior was hard to ignore. In the end, my car was serviced, but my trust and time were not respected.
Disappointed with Service Quality and Communication
Brought my BMW 330i in for a paid inspection before an upcoming cross-country trip, and the whole experience was disappointing. My advisor promised updates and said he’d come get me when the car was ready — neither happened. After hours of silence, I had to check in myself multiple times. When I finally got an update, I was told I could either “get my car in 20 minutes or wait 45 minutes if I wanted it washed.” I chose to wait, but after about another hour with no communication, I went back in and was suddenly ... Read More Full review text opened.DealerRater - Nov 10, 2025
Disappointed with Service Quality and Communication
Brought my BMW 330i in for a paid inspection before an upcoming cross-country trip, and the whole experience was disappointing. My advisor promised updates and said he’d come get me when the car was ready — neither happened. After hours of silence, I had to check in myself multiple times. When I finally got an update, I was told I could either “get my car in 20 minutes or wait 45 minutes if I wanted it washed.” I chose to wait, but after about another hour with no communication, I went back in and was suddenly told it was “all done” right as I walked through the door. It felt like they just disregarded the wash and just said that to cover it, because the car wasn’t washed or vacuumed at all either.
What also confused me is that I was apparently due for my oil change membership service — which I didn’t even realize. Looking back, I thought that type of service normally includes a quick multi-point inspection by default, so I’m genuinely not even sure why I paid $276 if a similar inspection is part of the regular service visit anyway that is included in my service membership.
The inspection results themselves don't make sense either — apparently my brakes showed no wear at all compared to my last visit months ago and several several thousand miles later, and they also claimed the pads had gained material. Aside from that, I specifically mentioned a noise coming from one of my wheels and clearly explained I was 99% sure it wasn’t brake-related, because it doesn't happen when I brake. Yet the inspection report addressed it with a generic “brakes may be noisy” note.
I don’t think anyone intentionally did wrong, but the lack of attention, communication, and basic follow-through really stood out. For a premium brand, you expect more care, accuracy, and transparency about the work being done.
No problem making the appointment via the BMW app and fast and efficient check-in and service.
Awesome service advisor took care all our needs will definitely go back there and get my other cars serviced there.
It’s very convenient for me and everyone is so nice and I know my BMW will be serviced properly.
Very expense and I don’t quite see the value. Customer service was similar to Pep Boys.
Can't get a hold of service advisor Chris Meyer to voice my concerns about car
Best car dealer I’ve been to. No haggling, crazy add ons or pressure. Easy people to work with and the numbers didn’t have any surprises.
Professional service advisor and staff...workmanship seems excellent as well. Uber ordered complimentary which was appreciated too.
Attempted up charges were lazy, felt like I could have been taken advantage of if I wasn’t paying attention.
My new BMW required service for the 1st time. Last minute appointment. Friendly and professional service.
BMW is a well oiled company. Your staff is professional, knowledgeable and friendly. Your shop is spotless! I’m extremely happy with your service!
The price was offensive but I had to get it done Crew was very helpful and grateful for the team but it feels like a scam would never recommend coming here. Especially for $900 for a battery like come on that’s insane. At least wash my car for that. It came back even dirtier than I brought it in. The glass was all smudged. Whole ordeal took 4 hours. I am very annoyed by how this went down. Nothing against the guys who helped me they were friendly but seriously what a joke
They have great cars! Everyone was very friendly and made the whole process quick and painless. Great team.
great service - Kye was terrific. Finance department was quick and explained all information. Vehicle was delivered as expected. Super clean
Alex in the Service Department is the man! He kept me up to date on progress, took care of my service in a timely fashion, and didn't try to oversell me on anything.
They said it would take an hour to replace a tire and it took 2. Also, the tire was 2X the cost that I found online and I was told it was a “different” tire when clearly it wasn’t.
Lucas was very attentive and patient with me during the two weeks that I took to make my decision and moving into the state. He also was very helpful to work with and did not make me feel pressured in a negative way. Sam also made sure I was doing the right thing financially and helped me to choose the right coverage for my car. I am happy with my overall sales experience so far. Hoping the same will happen as I go in for my service for the next years.
Everything went smooth and thorough! People were friendly and the work was awesome!!Very excellent experience.
Recall work was done in a timely manner. I enjoyed receiving e-mail video of work done. Like that BMW paid for uber back home and uber back to BMW when work was done.
Chris Meyer and service department are great. The diagnostics and communication regarding what to be done was timely and the car was ready within the delivery time provide.
The service team was very efficient and professional. Got me right in and out at drop off and pickup. I’ll be back!
I love this dealership. Chris is the best! Used to go to a different dealership for service but now after my amazing experience I would not go anywhere else!
Cesar Pleitez is great. He kept me up to date on my AC repair and handled the warranty claim with my non-BMW policy. The warranty company put up obstacles to delay but Cesar was persistent and they ultimately approved the repair. Thank You Cesar!!!
Originally told it would take 48 hours but took a week and a half. Communication was non existent and I had to reach out for updates. Seems like they solved one problem at a time in a very disorganized fashion.
When trying to contact my service rep Alex, for over an hour I never got a return call to answer some questions I had before picking up my vehicle. So I called an Uber to take me to the shop. Upon receiving my vehicle it was returned to me with service engineer lights still showing constantly as well as the Brake and ABS system lights. I was told by service technician and representative that my braking system had been repaired and was in great condition but the light system doesn’t agree and reads that something is still not right. ... Read More Full review text opened.DealerRater - Oct 31, 2025
When trying to contact my service rep Alex, for over an hour I never got a return call to answer some questions I had before picking up my vehicle. So I called an Uber to take me to the shop. Upon receiving my vehicle it was returned to me with service engineer lights still showing constantly as well as the Brake and ABS system lights. I was told by service technician and representative that my braking system had been repaired and was in great condition but the light system doesn’t agree and reads that something is still not right. So now I am here at the service shop again, and honestly it’s very disappointing. Why wasn’t this issue resolved and why wasn’t I given information at pick up, as to why this issue with the lights being on, remained, after said $7000 worth of repairs were completed?
I brought my car in for a simple oil change. 24 hours later, the engine light went on. I brought the car back. They would not look at it right away. They forgot to seal the oil area which caused the engine light to go on so they wasted my time And did not care at all not good service from a high-end dealership.
I got a flat tire from a pothole on the 405 heading to Santa Monica for dinner. Was able to pull into the service dept. on my flat tire. They were very responsive and the customer service was wonderful. The tire was fixed the next day. Communication throughout the process was great.